Usecases

A use case is a:

list of actions or events which define the interaction between a user role and a system to achieve a business outcome -- adapted from Wikipedia

ITBM use cases are all the different ways organizational end users can use InnowayIT platform to achieve their business outcomes. Use cases can be divided into foundational, advanced and expert use cases.

1. Foundational Use Cases - these are essential use cases and provide the enabling layer for more advanced use cases. Cataloging business, IT and finance related entities and interlinking them are some of these use cases e.g. cataloging and linking applications, capabilities, stacks or initiatives

2. Advanced Use Cases - include use cases in which catalogs developed during foundational stage are leveraged and assessed, prioritized or rationalized e.g. application rationalization, initiatives prioritization, capability maturity assessment

3. Expert Use Cases - these use cases bring together the outputs of foundational and advanced use cases to develop more complex strategies for the organization.

figure 1: ITBM use cases

Following is a list of some of the use cases:

#	Use Case	Description	Level	Role
1	Application Catalog	Develop a complete list of applications	Foundational	Application Portfolio Manager/Analyst
2	Stack Catalog	Develop a complete list of IT stacks	Foundational	Infrastructure Manager/Analyst
3	Provider Catalog	Develop a complete list of IT providers	Foundational	Infrastructure Manager/Analyst
4	IT Component Catalog	Develop a complete list of IT Components	Foundational	Infrastructure Manager/Analyst
5	Process Catalog	Develop a complete list of business processes	Foundational	Process Architects
6	Glossary	Develop a glossary of ITBM terms	Foundational	ITBM Analyst
7	Metrics	Develop a list of relevant IT metrics	Foundational	ITBM Analyst
8	KPIs	Develop a list of relevant KPIs	Foundational	ITBM Analyst
9	Initiatives	Develop a list of initiatives	Foundational	PMO
10	Software License	Develop a list of software licenses	Foundational	SAM Manager
11	Stakeholders	Develop a list of stakeholders	Foundational	ITBM Analyst
12	Business Capability Map	A map of business capabilities and linking them with other business and IT entities	Advanced	Business Architect
13	Stakeholder Impact Analysis	Analyze stakeholders based on impact and influence	Advanced
14	Provider Segmentation	Segment providers based on their business impact and business value	Advanced	Vendor Management
15	Technical Reference Model	Develop a technical reference model	Advanced
16	Application Reference Model	Develop an application reference model	Advanced
17	Application Rationalization	Develop application strategy to rationalize applications	Expert
18	Business Strategy	Capture organization's business strategy	Expert
19	Risk Register	Develop an IT risk register for the organization	Expert