5.1 Identify End User Roles & Needs - Discuss end user roles to identify their job description and responsibilities. Some of the end users are Portfolio Managers, IT Managers, IT Analysts, Enterprise Architects, Business Architects, Solution Architects, Business Managers and Analysts. Do consider the needs of C-level executives and senior business & technology leaders who may only access strategic themes and dashboards for decision making purposes.
5.2 Identify training methods relevant for each group of end users - Virtual instructor-led training, e-Learning, self-learning, workshops, on job training etc.
5.3. Align training methods with end user needs - prepare a matrix of end user roles and training methods
5.4 Get end user feedback to improve future training iterations - conduct surveys after each training interaction and gather response data
Last updated 5 years ago
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