> For the complete documentation index, see [llms.txt](https://innowayit-1.gitbook.io/framework/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://innowayit-1.gitbook.io/framework/use-cases/application-reference-model.md).

# Application Reference Model

Application reference model is a:

> "..abstract framework or domain-specific ontology to classify applications in an organization"

An example of an application reference model is below

| Type of Application                                | Description                                                                                                                                      |
| -------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| <ol><li>Channel Applications</li></ol>             | Applications that serve as points of interaction with customers – physical and digital                                                           |
| 2. Sales & Service Applications                    | Applications to understand the needs of the customers and build business relationships.                                                          |
| <p></p><p>3. Business Integration Applications</p> | Applications that enable business, operations and IT to speak the same language; critical for interconnections between other layers in the model |
| 4. Assembly Applications                           | Applications that package price and present banking products and services through Sales and Services layer                                       |
| 5. Manufacturing-Core                              | Applications that define and maintain the Bank’s products and services, and handle transaction processing                                        |
| 6. Corporate Core                                  | Applications that support business applications, shared services and enterprise resource planning (ERP)                                          |
| 7. Complete View of Customer                       | Application that provide quality and granular customer and  involved-party information, which is structured, complete, and current               |
| 8. Reporting & Analytics                           | Applications for regulatory and Business reporting capabilities                                                                                  |
| 9. Data Management                                 | Application that enable seamless flow of information within and between business units within the Bank as well as external parties               |
| 10. Technical IT                                   | <p></p><p>Non business facing applications supporting above layers</p>                                                                           |


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